Wrong Item ReceivedUpdated a year ago

My order arrived and it’s the wrong item / size. What do I do? 

Our packing team endeavors to get every order just right, but sometimes, mistakes happen. We'll of course send you the correct item right away! The quickest way to resolve this is to go to returns.ibex.com and process an exchange, for the originally ordered item, selecting "Wrong Item Received" as the return reason.

If you're having any difficulty, we'll be happy to assist, simply email [email protected] with the subject line Wrong Item Received and we will get back to you asap with a solution.